F&W Return's Policy
“At F&W Return’s Policy, we strive to provide high-quality products and the best customer experience. If you receive a product that does not meet your expectations, you can request a return or exchange under the following conditions. Visit our Facebook page for further information. You can contact us through our website.”
At F&W, we strive to ensure complete customer satisfaction with every purchase. Our Return Policy is designed to provide you with a hassle-free experience if you need to return or exchange an item. If you are not completely satisfied with your purchase, you may return eligible products within a specified timeframe, provided they are unused, in their original packaging, and accompanied by proof of purchase.
We understand that preferences may change, and we want you to feel confident when shopping with us. Whether you received the wrong item, a damaged product, or simply changed your mind, our dedicated customer service team is here to assist you with the return process. Exchanges are also available for select products, allowing you to find the perfect F&W Fragrance that best suits your preferences.
To initiate a return or exchange, please contact our customer support team through our website or social media platforms. We aim to process all returns efficiently, ensuring a smooth and convenient experience for our valued customers. At F&W, we prioritize quality and customer satisfaction, and our return policy reflects our commitment to making your shopping experience as effortless as possible. Shop with confidence today!
Eligibility for Returns & Exchanges
You can apply for a return if:
The fragrance is not long-lasting, according to F&W Fragrance’s commitment of 6 to 7 hours.
The bottle is damaged upon arrival.
There is a packaging defect or issue.
You received the wrong product.
The product does not match your expectations.
How to Request a Return
Contact us within 24 to 48 hours of receiving your order. The maximum return request time is 7 days.
Reach out via:
Email: info@fwfragrance.com
Call: 0332 4046471
WhatsApp: 0332 4046471
Provide your order number and order slip (mandatory for processing returns).
Our customer support team will review your request and guide you through the return process.
Exchange Option
If you want to exchange your product for a different one, you can request an exchange instead of a refund.
Exchanges are subject to product availability.
Important Terms & Conditions
The product must be unused and returned in its original packaging.
The return request must be made within 7 days of receiving the product.
Shipping charges (if applicable) are non-refundable.
If returning due to damage, packaging issues, or incorrect product, please provide clear photos as proof.
Contact Us
For any return or exchange queries, feel free to reach out:
Email: info@fwfragrance.com
Call: 0332 4046471
At F&W Fragrance, we value your trust and aim to provide a smooth and hassle-free return experience!