Customer Service's

F&W - Customer Service's

“At F&W Customer Service’s, we are dedicated to providing exceptional support and assistance to ensure your experience with our luxury fragrances is seamless and enjoyable. Whether you have questions about our top-selling perfumes, need help with an order, or require guidance on choosing the perfect scent, our customer service team is always ready to assist you. We prioritize customer satisfaction by offering prompt responses, expert advice, and hassle-free solutions to any concerns you may have.Visit our Facebook page for more information or you can Contact us via our website.”

“Our team is available to help with order tracking, returns, exchanges, and general inquiries, ensuring that every interaction with F&W is smooth and stress-free. We take pride in our commitment to excellence, ensuring that our customers receive personalized attention and reliable support.”

“For your convenience, you can reach us through multiple channels, including our website, email, and social media platforms. Whether you are a first-time buyer or a loyal customer, F&W Customer Service’s is here to make your shopping experience effortless and enjoyable. Contact us today for assistance, and let us help you discover the elegance, sophistication, and long-lasting scents that define F&W Fragrances. Your satisfaction is our priority!”

Contact Information

Email: info@fwfragrance.com
Phone: +92 332 4046 471
Address: Shahr-e-Faisal Karachi
Customer Support Hours: Monday – Saturday, 9am to 7pm

Order Assistance

For inquiries about your order status, tracking information, or modifications, contact our team with your order number for quick assistance.

If you need to cancel or update your order, please reach out within 24 hours of placing it.

Returns & Refunds Support

If you need to return or exchange a product, check our Return & Refund Policy and contact us with your order details.

Refunds are processed based on our policy, and it may take 5-7 business days for the amount to reflect in your account.

Product Inquiries

Need help choosing the right fragrance? Our team can guide you based on your preferences.

If you experience any skin sensitivity, discontinue use and contact us for recommendations.

Complaint Handling

We value customer feedback! If you have any concerns or complaints, let us know, and we will resolve them as soon as possible.

Our goal is 100% customer satisfaction, and we appreciate the opportunity to make things right.

Wholesale & Business Inquiries

If you’re interested in wholesale orders, business collaborations, or becoming a distributor, email us at info@fwfragrance.com for details.

Stay Connected

“We appreciate your trust in F&W Fragrance and look forward to serving you!”